Shipping policy

Kimora Ashanti Robinson | A Legacy of Light

Thank you for supporting Kimora Ashanti Robinson. Each purchase helps honor Kimora's legacy and share her light with others. We are committed to providing a smooth and reliable shipping experience.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please note:

  • Processing times may be slightly longer during holidays, sales, or high-volume periods
  • Custom or made-to-order items may require additional processing time

Shipping Rates & Delivery Times

Shipping rates and delivery times are calculated at checkout based on your location.

Estimated Delivery Times:

  • United States: 7-10 business days
  • Canada: 7–14 business days
  • International: 10–21 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Carriers

We ship using trusted carriers such as:

  • USPS
  • UPS
  • FedEx
  • Other trusted shipping partners

Carrier selection depends on your location and the item ordered.

Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

Incorrect Address

Please ensure your shipping address is correct before placing your order.
We are not responsible for:

  • Incorrect addresses provided by customers
  • Packages delivered to the wrong address
  • Packages returned due to address errors

If your package is returned to us, you may be responsible for reshipping costs.

Lost or Stolen Packages

Kimora Ashanti Robinson is not responsible for lost or stolen packages once they are marked as delivered by the shipping carrier.

If your package is missing, please:

  1. Check around your delivery location
  2. Contact your local carrier
  3. Contact us for additional assistance

We are always happy to help however we can.

International Shipping

We proudly ship internationally.

Please note:

  • Customers are responsible for customs fees, duties, or taxes
  • Delivery times may vary depending on your country's customs processing

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of packaging (if available)

We will work quickly to resolve the issue.

Contact Us

If you have any questions about shipping, please contact us:

Email: kimoraashantico@gmail.com
Website: www.kimoraashantico.com

Thank you for supporting Kimora Ashanti Robinson and helping keep her light shining. 💗